Willis Towers Watson Personal Lines Account Specialist Auto & Home – Toronto in Toronto, Ontario

Personal Lines Account Specialist Auto & Home – Toronto

Date Posted: April 17, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


The primary purpose of this position is to provide customers with the highest possible level of service. This includes responsibility for all communication in the area of selling, servicing, and maintaining of customer files and documents. This role includes normal office conditions and often required to be on the phone for extended periods of time.

The Role

  • Provides professional and timely phone support through the active use of the A.C.D. phone system.

  • Resolves routine customer problems independently and efficiently

  • Evaluates and markets all potential clients, including proper underwriting of risk

  • Ensures that all quotations are documented and produced in a timely and professional manner

  • Monitors all client transactions, and advises insurers of any changes to the Insured’s policy

  • Ensures no gaps in coverage exist and promotes new products or endorsements when possible

  • Remains knowledgeable of office procedures, particularly those related to customer service

  • Refers prospective clients to appropriate business unit, cross-sells whenever possible

  • Continually promotes team atmosphere and development.

  • Other miscellaneous administrative and clerical functions as required

The Requirements

  • General High School education

  • Typically has at least 3-5 years experience in customer service

  • RIBO Brokers license required at time of application, and enrollment in other insurance courses encouraged

  • Excellent communication skills required, both verbal and written

  • Exhibits personal characteristics appropriate for dealing with unhappy or angry customers

  • Ability to work with various software products necessary to perform job satisfactorily

  • Knowledge of business English, punctuation, spelling, and other office procedures

The Company Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Equal Opportunity Employer Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Toronto, ON, CA

  • Date Posted:April 17, 2018