Willis Towers Watson Carrier Data Services – Enrollment Reconciliation Analyst in Tempe, Arizona

Carrier Data Services – Enrollment Reconciliation Analyst

Date Posted: April 9, 2018

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JOB DESCRIPTION

The Data Analyst is responsible for end to end processing of data files from Carriers including reviewing file specifications and loading data into the OneExchange system. The Analyst works with Carriers to resolve any errors with file processing, loading data, and escalations tickets that have been submitted from the call center. The Data Analyst will also work with Carrier partners to load their plan data into OneExchange systems. Additionally, the Data Analyst is responsible for sending enrollment data to Carrier partners utilizing many different internal custom software tools.

  • Ensure that internal and external service levels are met in a timely and high-quality manner

  • Facilitate ingestion, manipulation, loading, maintenance, and delivery of data for existing and new clients

  • Work with internal constituencies (implementation, call center, development, product, and carrier teams) to assure smooth internal operations

  • Resolve escalated issues in a timely manner to promote customer satisfaction

  • Assure timely and accurate delivery of initial and ongoing print communications

  • Assist with development, testing, and implementation of new tools and process enhancements

  • Maintain data with the highest level of accuracy

  • Other duties as assigned

Requirements:

  • Self-motivated, highly analytical, organized and uncompromisingly detail-oriented

  • Excellent time-management skills and the ability to meet or exceed deadlines in a fast-paced environment

  • Strong knowledge of Delimited File conventions, other industry standard Data Formats, Data Transmission methodologies, and Microsoft Excel

  • Strong knowledge of Delimited File conventions, other industry standard Data Formats, Data Transmission methodologies, and Microsoft Excel.

  • More in-depth knowledge of B2B data transmission a big plus. (XML, Web Services, etc.)

  • Some familiarity with SQL (SQL Server or other) and ETL tools preferred

  • Proven ability to develop and improve processes to drive efficiency

  • Excellent verbal and written communication skills

  • Excellent interpersonal skills- ability to relate well to others and understand their concerns

  • Familiarity with Medicare a plus

  • Bachelor degree preferred

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights. at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

Apply

Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork

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JOB SNAPSHOT

  • Location:Tempe, AZ, US

  • Date Posted:April 9, 2018