Willis Towers Watson Office Services Lead – Tampa or Miami in Tampa, Florida

Office Services Lead – Tampa or Miami

Date Posted: July 5, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


The Office Services Lead is responsible for providing an integrated set of support programs and services to colleagues in a local Willis Towers Watson geographic entity level (office, market or cluster), with a focus on enabling productivity, managing costs, mitigating risk and supporting our brand. Programs and services include but are not limited to work environment, maintenance, reception, on-site meeting support and food services, print, post, office equipment, safety, security, business continuity, and records management. The role will also serve as the function lead for one office in their geographic entity.

The Role

The Real Estate and Workplace Solutions (RE&WS Function) is responsible for providing the environment, processes, equipment and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organization.

• Provide subject matter expertise in facilities management methodology and practices including site maintenance, physical security, health & safety, space planning, environmental sustainability, business continuity, records management and other work environment priorities

• Support the development and effective utilization of standard operating procedures and tools

• Ensure local RE&WS Facilities Services team members in their geographic entity(ies) are informed and capable of meeting their role/responsibilities

• Partner with the business/ key stakeholders to ensure Facilities Services capabilities align with business operations by creating and maintaining trusted and effective relationships across the geography leadership

• Active and collaborative support for the successful completion of Real Estate projects within their geographic entity.

• Tangible contributions to geographic entity OIP and integration targets resulting in financial and qualitative benefits; development of operational support budgets

• Manage and support change management activities effectively to reduce business disruption and meet intended objectives

• Operate as an integral part of the Regional RE&WS-Facilities Services Management Team and provide input to/support wider WTW activities

• Based in either Tampa, FL or Miami, FL, be responsible for offices in all WTW Florida offices, to include Tampa, Miami, Ft. Lauderdale, West Palm Beach, Lake Mary, Winter Haven, Gainesville and Jacksonville.

The Requirements

• Significant subject matter expertise in facilities management and office support operations within a client-focused professional services environment

• Demonstrated ability to create an environment of sound decision-making, ownership and accountability at all levels by communicating a clear stance on key issues

• Strong written and verbal communication skills used to effectively facilitate the understanding of a full range of views and develop support for business initiatives/cases

• Demonstrated leadership skills with ability to coach, train and motivate colleagues at various levels

• Recognized as a positive change agent in response to changing business dynamics and support requirements

• Proven analytical, organizational, and project management skills

• Success in the development and implementation of office support processes, procedures and guidelines that drive efficiency and service excellence

• Effective influencing skills and ability to assist key stakeholders in reaching satisfactory resolutions

• Some travel may be required for meetings, team initiatives or other project-related activities

• Proficiency in the use of technology (e.g., MS Office)

• College/University degree preferred

• Ability to communicate openly and effectively both verbally and in writing in business standard English and in local language as appropriate

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

Unsolicited Contact : Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Tampa, FL, US

  • Date Posted:July 5, 2018