Willis Towers Watson Client Services Supervisor in Tampa, Florida

Client Services Supervisor

Date Posted: April 13, 2018

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JOB DESCRIPTION

The Supervisor of Operations is responsible for providing service and transactional support to various office teams and clients across North America. As such s/he is essential to driving excellent internal and external client experiences and maximizing efficiencies in our operating platform. This role will manage a team of up to 15 employees and will have accountability for the department’s financial and operational performance.

This role will focus on delivering excellent client experience. This leader will develop/implement strategies to continuously improve the quality and service while strengthening controls. This position will report directly to the Operations Manager of Client Support.

The Role

The Supervisor of Operations is responsible for providing service and transactional support to various office teams and clients across North America. As such s/he is essential to driving excellent internal and external client experiences and maximizing efficiencies in our operating platform. This role will manage a team of up to 15 employees and will have accountability for the department’s financial and operational performance.

This role will focus on delivering excellent client experience. This leader will develop/implement strategies to continuously improve the quality and service while strengthening controls. This position will report directly to the Operations Manager of Client Support. Duties and responsibilities include but are not limited to:

  • Development of Department Annual plan and budget.

  • Direct management and oversight of Process & Service providing employees.

  • Collaboration with offsite teams with shared accountabilities.

  • Ownership and accountability for creation, achievement, and assessment of performance against departmental goals.

  • Drive service excellence across the organization including leading process improvement initiatives using commonly accepted methodologies (e.g. LEAN, Six Sigma, etc.).

  • Management of multiple employees and potentially, business units with diverse technical requirements.

  • Serving as an in-house authority for operational processing functions.

  • Clearly and consistently communicating with the team.

  • Hiring, coaching, developing, correcting, appraising, and mentoring of team.

  • Effectively managing change.

  • Developing and reinforcing relationships with other department Supervisors, Leaders, and Business Representatives including: Field Offices, Technology Resources, and Product or Process Owners.

  • Enforcing compliance and regulatory controls.

The Requirements

  • Minimum of 5 years of operations supervisory experience, preferably in the Commercial Insurance industry.

  • Demonstrated ability to interact effectively with employees at all levels. IE: supervisors, peers, and internal & external clients.

  • Demonstrated solid budgeting, forecasting, work process analysis, problem solving, and risk management skills.

  • Strong experience in, or aptitude for, building strategic operations, setting goals and measures, creating business and operational plans to achieve exceptional performance, and exceed established metrics.

  • Experience in business transformations, startups, or tactical (and/or) strategic initiatives preferred.

  • Experience building high-performing teams with skills that include: recruiting, hiring, training, and retention.

  • Superior business acumen, learning agility, and dealing with ambiguity and paradox are all essential qualifications.

  • Strong written and verbal communication skills required.

  • Ability to travel as needed.

  • Agency experience preferred.

  • Must have or obtain insurance licenses as required by law within 60 days of employment.

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights.

Unsolicited Contact : Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

Apply

Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork

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JOB SNAPSHOT

  • Location:Tampa, FL, US

  • Date Posted:April 13, 2018