Willis Towers Watson UK Pension Administration Team Leader in Taguig, Philippines

UK Pension Administration Team Leader

Date Posted: April 6, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


The Administration Team Leader is responsible for oversight of a UK TAS Pension Administration Sub-team in Manila. He/She will work closely with corresponding business and administration operations client team leaders in the UK in effectively and efficiently using Manila associates following the Global TAS Resourcing Model.

The Role:

A deeper understanding of TAS UK’s business is essential to be developed by the candidate, in order to engage meaningfully with UK leaders, as well as to provide local guidance to his/her team. The position is expected to undertake some level of client administration work, particularly those requiring more complex analysis and processing.

The candidate will be located in Manila, reporting directly to the Manila TAS UK Pension Administration Manager. He/She will be a member of the Manila TAS UK Pension Administration Leadership Team. A mid-shift work schedule will be followed, with the expectation for flexibility depending on the team’s needs.

• Allocate and manage resources to meet existing requirements in anticipation of work peaks

• Work with team leader to manage future resources in anticipation of future client and work growth

• Ensure smooth transition of new clients and addition of new tasks to existing clients

• Ensure Sub-team is equipped with adequate resources and tools to perform optimally

• Identify efficiency gains and proactively manage sub-team so that chargeable utilization can be increased

• Utilize the allocated 37% of standard hours doing transactional client work to refine/improve processes and newly transitioned work and become an SME for more complex work types.

• Support the ISO 9001 (quality management) , ISO27001 (information security) certification process for UK Pension Administration in PPTC;

• Support the Performance Excellence (WTW Quality Management)f or UK Pension Administration, ensuring standards and methodologies are consistent within sub-team and across clients where possible

• Support the UK Data Privacy compliance for UK Pension Administration, ensuring that security processes and procedures are understood and followed by all associates

• Ensure infrastructure and processes are in place,

• Ensure capacity adequacy, and backup and succession plans are in place to support UK business critical operations

• Ensure Sub-team has sufficient knowledge and capability on all aspects of the work that is required

• Mentor associates to develop desired skills and competencies, in line with business needs

• Support Administration Manager in efforts for teams to accept and successfully adapt to changes that may be needed, as part of operational strategies to achieve practice/team goals

• Support Administration Manager in promoting a positive team culture, aligned with and in support of, TAS UK’s practices and work environment.

• Build trusted adviser relationships with UK administration operations leaders through efficient, quality execution of projects and processes and effective communication

• Collaborate closely with UK administration operations client team leaders in defining strategies, planning for client support activities, and initiating to improve service and delivery quality

• Encourage open and regular dialogue between Manila and UK client administration teams, partnering for the achievement of shared goals and objectives

• Meet SLAs and delivery quality goals

• Responsibilities of this role are expected to take 70% utilization or higher, as may be jointly agreed upon with the Administration Manager and UK Admin Leadership.

• Ensure client chargeable and utilization targets are met for self and team

The Requirements

• A passion for managing people and developing other associates

• Strong interpersonal and client (stakeholder) management skills

• Excellent written and verbal (English) communication skills

• Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement

• Strong organizational abilities and flexibility to work in a performance driven environment

• Experience in either DB or DC pensions administration would be an advantage

• Ability to gain a strong understanding of the administrative process as it relates to Pension Benefit Plans

• Strong analytical, collaborative and problem solving skills

• Ability to organize and prioritize with strong attention to details

• Strong knowledge of Microsoft Office tools including Outlook, Excel and Word

• Professional and responsible approach to work, clients and associates

• Ability to manage time and work a flexible schedule

• Ability to complete multiple projects within established deadlines

• Ability to work independently and in a team environment with minimal supervision

• Previous experience within a supervisory / managerial role in a business processing/service delivery/technology solutions environment in areas such as HRIS/payroll, HR shared services, Benefit Administration or Insurance Administration

• Bachelor’s degree and pass given assessments

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Taguig, Manila, PH

  • Date Posted:April 6, 2018