Willis Towers Watson Team Manager, Pension Administration Group in Taguig, Philippines

Team Manager, Pension Administration Group

Date Posted: June 14, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


As a Team Manager at

Willis Towers Watson, you will be making a valuable difference to our fast

growing pensions administration business. Managing a team of Pension Benefits

Analysts, you will be responsible for meeting a monthly rolling schedule of

objectives including weekly team reviews, developing skills within the team and

managing workload. If working for a global market leader, with the support to

grow and shape your career further, is something that excites you, apply


The Role

  • Primarily responsible forstaffing and workload management.

  • Be a SME on critical areas ofwork performed by the team.

  • Be the primary client-team POCfor first-level escalations.

  • Partner with US PAG ManilaOffice Leader and Client Team POC’s to achieve team utilization goals.

  • Expected to spend 50% ofproductive time on client billable work.

  • Drive team development andcareer planning for individual associates.

  • Execute on strategic staffingplans and identify career development opportunities for associates.

  • Grow Manageperformance issues. Provide timely constructive feedback.

  • Sustain a high level ofassociate engagement. Champion and advocate an atmosphere that willsupport associate retention.

  • Foster teamwork, positivemorale, open communication and make WTW a great place to work

  • Demonstrate leadership withinthe TM community.

  • Be a role model of WTW corevalues.

  • Ensure that work deliveryconsistently follows established standards and that the team functionsunder the highest level of quality and operational excellence.

  • Ensure teams are complying withWTW Professional Excellence, ISO policies and procedures and adoptingstandard tools and processes.

  • Oversee team performanceagainst established quality, security, efficiency and client deliverystandards. Partner to leadership in identifying and mitigating risksrelated to these standards.

  • Effectively and proactivelycommunicate project status and other reports to leadership and client teamstakeholders.

  • Set goals, determine schedules,and drive consistency of team methodology, process and deliverables.Measure progress against objectives

  • Contribute in the establishmentof best practices consistent with industry standards



  • Experienced in leading a teamfor at least five years and other relevant people management background.High sense of accountability. Demonstrate deep consulting capabilities.

  • Previous experience within asupervisory role in a Pensions Administration environment is a plus

  • Knowledge of health, pension orbenefits administration processing is preferred

  • Strong analytical, integrativeand problem solving skills

  • Strong knowledge of MicrosoftOffice tools including Outlook, Excel and Word

  • Project Management skills is aplus

  • Professional and responsibleapproach to work, clients and associates

  • Experienced working in anenvironment with measured performance against, quality, productivity andefficiency

  • Work the night shift – 9pm to6am

  • Ability to organize andprioritize with strong attention to details

  • Excellent oral and writtencommunication skills

  • Highly demonstratesinterpersonal skills and is willing and able to collaborate withstakeholders, leadership, peers and staff.

  • Ability to work independentlyand on teams, including virtual work teams, with members in differentgeographic region.

  • Ability to complete multipleprojects within established deadlines

  • Work experience with NorthAmerica counterparts preferred

  • College degree preferred

The Company

Willis Towers Watson is

a leading global advisory, broking and solutions company that helps clients

around the world turn risk into a path for growth. With roots dating to 1828,

Willis Towers Watson has 40,000 employees serving more than 140 countries. We

design and deliver solutions that manage risk, optimize benefits, cultivate

talent, and expand the power of capital to protect and strengthen institutions

and individuals. Our unique perspective allows us to see the critical

intersections between talent, assets and ideas – the dynamic formula that

drives business performance. Together, we unlock potential. Learn more at


Willis Towers Watson is

an equal opportunity employer

Willis Towers Watson is

an equal opportunity employer. All qualified applicants will receive

consideration for employment without regard to, among other things, race,

color, religion, sex, sexual orientation, gender identity, national origin,

age, status as a protected veteran, or disability.

Equal Employment

Opportunity: Know your rights at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through

our web site or to personal e-mail accounts of employees of Willis Towers

Watson are considered property of Willis Towers Watson and are not subject to

payment of agency fees. In order to be an authorized Recruitment Agency/Search

Firm for Willis Towers Watson, any such agency must have an existing formal

written agreement signed by an authorized Willis Towers Watson recruiter and an

active working relationship with the organization. Resumes must be submitted

according to our candidate submission process, which includes being actively

engaged on the particular search. Likewise, for our authorized Recruitment

Agencies/Search Firms, if the candidate submission process is not followed, no

agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an

equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


  • Share on Facebook

  • Share on Twitter

  • Share on Google+ Share on Pinterest

  • Share on Linkedin

  • Share by Mail


  • Location:Taguig, Manila, PH

  • Date Posted:June 14, 2018