Willis Towers Watson Software Client Support Coordinator in Taguig, Philippines

Software Client Support Coordinator

Date Posted: July 13, 2018

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Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork

JOB DESCRIPTION

Delivers the agreed upon service to the client(s), typically with a specialized focus comprised of trained professionals. Individuals may be certified in their area of focus, and may be involved in plan design work in addition to day-to-day interaction with the client(s). Responsible for upholding the Service Level Agreements (SLAs) and achieving a high level of client satisfaction. In addition this group works closely with the client relationship managers to resolve issues specific to their area of focus and identify opportunities for increasing the value of the service to the client(s). At senior levels, this group is responsible for shaping their practice area and developing delivery strategies. For placement and broking; responsible for day-to-day client interaction and follow ups to support the client relationship and ensure a smooth client journey during and beyond the placement cycle. Performs quality assurance of programme documents and client-related inputs, acting as the interface between Sales & Client Management, Broking, Technical Support, Client Facing Support and Operational Support.

The Role

To provide excellent customer service and administrative support to Willis Towers Watson software clients and consultants.

Tasks

  • To be responsible for all administration associated with a portfolio of Willis Towers Watson software clients based globally.

  • To process new sales in accordance with the client’s software licence agreement and software terms

  • To be responsible for the provision of software, the creation of software licencing in line with the client’s technical environment, setting up new contracts and issuing invoices.

  • To be the first point of contact for Willis Towers Watson clients and consultants for queries relating to software licensing, billing, contract renewal and general enquiries.

  • To manage the timely and accurate annual software licence renewal process, in line with Willis Towers Watson internal processes and client billing requirements.

  • To arrange the distribution of trial software and to liaise with Willis Towers Watson consultants regarding progress.

  • To provide clients with quotations for additional licences as required, taking into account the terms of their licence agreement.

  • To provide support to colleagues within the Software Sales Administration team as required due to absence, changing priorities within the team or business volume fluctuations.

  • To accurately and effectively maintain all sales and marketing databases.

  • To assist with the distribution of new software releases and mailshots, as required.

The Requirements

  • Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels

  • Strong communication skills, both verbal and written.

  • Proven administration and organisational skills with the ability work on own initiative, juggle tasks and prioritise work.

  • Strong IT skills with an aptitude for easily learning new IT systems and computer skills.

  • Good knowledge of Excel and Word, numerate and an eye for detail.

  • Proven track record of handling complex queries and tasks in a pressurised environment

  • Excellent attention to detail with the ability to accurately review the quality of own output.

  • Flexible ‘can do’ attitude with the determination to solve problems and seek solutions.

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

Apply

Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork

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JOB SNAPSHOT

  • Location:Taguig, Manila, PH

  • Date Posted:July 13, 2018