Willis Towers Watson Expense Reimbursement Supervisor in Taguig, Philippines

Expense Reimbursement Supervisor

Date Posted: April 30, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


You will be primarily responsible in supporting the Senior Expense Reimbursement Supervisor in developing, implementing and maintaining regional Travel & Expense reimbursement audit process/function in compliance with the global corporate policies and procedures.

The Role

As a subject matter expert, the Expense Reimbursement Supervisor will serve as a go-to person/key reference point for any ER-related processes or issues.

Performance Objectives:


  • Fully understand the end-to-end policies and procedures related to ER audit (including deviations and local nuances) and ensure compliance with GAAP, Regulatory, SOX and internal controls.

  • Ability to manage stakeholders during new work transitions, UAT, BAU, etc.

  • Ensure effective and efficient management of the team’s workload / daily operations.

  • Strong technical knowledge to support the process and be in a position to talk through any change to the process, what impact this would imply on the technology.

  • Facilitate P2P calls, as needed.

  • Support the month-end close activities.

  • Preliminary and Final AP Close.

  • Review/approve monthly analysis of AP accrual reports.

  • Serve as the initial reviewer of ER Playbook creation/updates, ensuring that all changes made are valid and accurate before submission to the GSM team.

  • Successfully lead and deliver CI initiatives/special projects, as required.

  • Support internal and external audit engagements.

  • Recognize and communicate potential issues to Senior ER Supervisor as appropriate; suggest viable solutions for improvement.

  • Ability to discuss the end-to-end ER process in a classroom setting.


  • Build and manage a high performing team that maintains a strong “client service” focus and culture:

  • Provide timely and effective performance feedback to team members

  • Actively explore learning and development opportunities and other channels/avenues to improve individual competencies.

  • Ensure all work is performed in accordance with targets.

  • Plan and organize work so that Service Level Agreement objectives are realized

  • Plan and define performance goals with Senior ER Supervisor to set overall and team-level performance measures and goals


  • Foster a “client service” culture and instil a work ethic that includes collaborative thinking.

  • Work in partnership with other GFS teams to ensure compliance with cross-team responsibilities.

  • Serve as an escalation point for process exceptions and ensure that these are signed off by the Senior ER Supervisor, as applicable.


  • Measure the performance (e.g. through Key Performance Indicators for working capital) and operational processes against goals.

  • Provide input to support definition of / revisions to service measures and service targets.

  • Identify ER process improvement opportunities and best practices.

  • Support the GFS teams in implementing standard processes and continuous improvement efforts.

The Requirements

  • Experience working in finance/accounting; AP/T&E Processing preferred.

  • Oracle (or other ERP platform) Accounts Payable; Oracle iExpense (or other expense reporting tool).

  • Experience in shared services/internal service delivery role desirable.

  • Professional Services (e.g. consulting, auditing, project-based) industry experience preferred.

  • Skilled in customer service interactions/ability to communicate with professional image/customer-focused mind-set through various channels (e.g. phone, e-mail, etc.)

  • Demonstrate expertise in accounting processes, especially travel and expense procedures.

  • Communication and facilitation skills training.

  • Basic project management and process improvement training.

  • Being adaptable to learn new processes, concepts, and skills. .

  • Ability to resolve exceptions and disputes.

  • Ability to work well under pressure and meet deadlines.

  • Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills.

  • Excellent verbal and written communication skills.

  • Ability to be flexible with position duties and scope of work.

  • Strong knowledge of MS Excel.

  • Proficiency in MS Word, Access, and Powerpoint.

  • Associates degree in Accounting, Finance or related field.

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights. at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Taguig, Manila, PH

  • Date Posted:April 30, 2018