Willis Towers Watson Country Lead – Health and Benefits in Taguig, Philippines

Country Lead – Health and Benefits

Date Posted: June 1, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


You will contribute as part of a team involved in a number of activities to support our international benefits offerings including:

  • Represent H&B with onshore stakeholders

  • Coordinate the placement of benefits for our clients in key international markets

  • Work with Process Leads and teams to ensure compliance in the agreed KPIs and KPIs

  • Manage both stakeholders and H&B Process Teams to ensure full delivery of the services

The Role

The ideal candidate should have exposure or background in the benefits brokerage / insurance administration work; if possible in broking processes. Preferably, the candidate should have experience in Process Management, Project Management, People Management and Stakeholder Management.

You will have the opportunity to:

  • Enhance your technical knowledge of benefits plans around the world

  • Enhance process, project management and people management skills

Key Activities

Team Management

  • Work with Process Lead for the day to day operations oversight (workload and capacity assessment; workload allocation)

  • Provide metrics and reports (as required) to management and stakeholders

  • Project Management oversight

  • Issue / escalation management support with the Process Team

  • Participate in internal lessons learnt on the project with the Process Lead (eg Post-mortems)

  • Participate in continuous improvement activities to build stakeholders’ confidence

  • Professional Excellence and Quality Management

  • Work with the Process Lead to perform reviews for team deliverables

  • Responsible for Quality reporting of the process team with the stakeholders

  • Participate in efforts for workforce efficiency and productivity with the Process Lead

  • Help drive adherence to client, local and international compliance requirements

People Management

  • Conduct regular catch up sessions with stakeholders on H&B performance and challenges

  • Discuss reports for issues, concerns and potential risks with management and stakeholders

  • Ensure the process team have skillset to support clients, including tracking of skillset matrix

  • Conduct monthly business review reporting with the stakeholders and management

Transition and Expansion

  • Oversees and coordinate with the H&B PMO for process creation and documentation for new clients or markets

  • Others

  • Provide process and tools demo, if needed with the stakeholders

  • Update regularly the resource planning file for discussion with the stakeholders

  • Conduct technical interviews as needed

Performance Objectives: These relate to the Willis Towers Watson scorecard and objectives for the role


  • Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients

  • Work with Process Teams to produce a high performing team which meets the Quality and Timeliness standards and metrics as required by the stakeholders

  • Ensure the process team is performing data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes

  • Provide input on product and process improvements


  • Build relationships internally and collaborate effectively on teams both in the office and virtually across regions

  • Establish good relationship with stakeholders by effectively communicating performance of H&B team

  • Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices


  • Work with the Process SME, Country Lead/s and the H&B Leader to ensure that each project is completed on time and meets quality standards

  • Respond to all requests and communications effectively and efficiently with the stakeholders

  • Increase efficiency within process teams by identifying ways to improve processes


  • For his / her equivalent process team to meet productivity goals and other related metrics

  • Monitor project progress, developing solutions for overcoming obstacles

The Requirements:

  • Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business

  • 8+ years’ work experience either in an insurance company or an outsourcing company doing healthcare processes (eg claims, enrollment); with at least 3 years’ experience in a Team Lead role

  • Have handled a minimum of 6 direct reports for at least 3 years

  • Exposure to a Shared Services or BPO industry

  • Knowledgeable in workforce management and metrics reporting

  • Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)

  • Experience with data validation and manipulation in data management tools (advanced Excel skills are essential)

  • Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose

  • Strong written and verbal communication skills; Ability to ask the right questions and seek help where appropriate

  • Work within tight deadlines; balance time across multiple, simultaneous projects that may involve different procedures and project team members


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Taguig, Manila, PH

  • Date Posted:June 1, 2018