Willis Towers Watson Collections Analyst (Native Mandarin Speaking) in Taguig, Philippines

Collections Analyst (Native Mandarin Speaking)

Date Posted: June 27, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


Working within a team, you will be responsible for managing your own ledger of accounts, ensuring clients’ invoices are paid in accordance with specified terms.

The Role

You will interact with clients as needed and work to continuously improve our collections processes.

Performance Objectives:


  • Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues

  • Utilising a combination of defined processes, case history and judgement, make decisions on next course of action, on a client by client basis

  • Record accurate records of client communications within Oracle Advanced Collections system

  • Investigate and resolve occurrences of unallocated cash


  • Achieve a variety of targets, based upon qualitative and quantitative measures

  • Continually re-prioritise an ever changing workload, ensuring activity is focused towards achieving a variety of targets

  • Escalate any issues affecting the recovery of monies in a timely manner, either internally through GFS Management or with the business, as required

  • Ensure tasks are performed in accordance with Service Level Agreement objectives

  • Contribute ideas and actions towards the continuous improvement of processes within area of influence

  • Understand and apply Willis Towers Watson’s Billing processes, policies, procedures and internal control standards


  • Liaise with China Client Financial Management Manager and Collections Analysts regularly regarding all aspects of collection activity performance

  • Interface with other GFS associates to ensure compliance with cross-team responsibilities

  • Work effectively within the team dynamics

The Requirements

  • Strong Native Chinese Mandarin communication skills; both written and verbal

  • Experience working in a business to business Collections / Credit Control environment

  • Experience of working in an environment communicating with English speaking clients

  • Strong fluency in written and in particular spoken English

  • Ability to articulate and communicate professionally is essential

  • Strong customer service skills / ability to communicate professionally through a variety of channels (e.g. telephone, e-mail)

  • Ability to work well under pressure and meet ever changing deadlines and stretching targets

  • Adaptable, able to learn new processes, concepts, and skills

  • Ability to interpret and analyze financial data

  • Ability to professionally handle and resolve, exceptions and disputes.

  • Strong knowledge of MS Excel

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights. at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Taguig, Manila, PH

  • Date Posted:June 27, 2018