Willis Towers Watson Business Analyst – Requirements (Night Shift) in Taguig, Philippines

Business Analyst – Requirements (Night Shift)

Date Posted: April 13, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


Coordinates testing, quality assurance, configuration, installation, and support to ensure smooth, stable and timely implementation of technology solutions. Configures client systems and data manipulation to support client implementation.

The Role

As a Business Analyst working with Interface Management Team (IMT), you will serve a key role for our outsourcing business by serving as the link between external clients and vendors, and our internal team of business analysts. You will contribute to the implementation of new services, and ongoing business ensuring file transfers between all parties are running, loading, and transferring according to specified requirements. You will also consult to clients concerning file transfer best practices, provide ongoing technical support, and train client teams.


  • Participates in the development of solutions to solve our clients’ Human Resources needs in a team-based environment.

  • Analyzes plan documentation and business processes.

  • Develops comprehensive test plans for project implementations.

  • Performs unit and comprehensive testing with system developers for overall quality assurance of functional and technical quality of deliverables.

  • Provides ongoing technical support.

  • Defines and updates system tables as needed.

  • Ensures the system performs according to approved specifications.

  • Tracks the project status and communicates status to project manager or lead consultant or to client as appropriate.

  • Maintains project issues log to track ongoing items for review and resolution by project team.

  • Assists with coordination and scheduling of project team resources.

  • Alerts lead consultants or project manager about out-of-scope work in a timely manner.

  • Works with team to identify project deliverables and meets established deadlines.

  • Assists in developing standardized work processes, tools, and methodologies that improve quality and profitability

  • Follows line of business processes and protocols for the deployment of base solutions

  • Participates in line of business sessions and teams as requested


  • Works closely with Development Team members in a partnership to deliver the best results to the client.

  • Participates in business analyst meetings and consistently promotes teamwork in all daily activities

  • Provide guidance to other team members regarding best/standard practices.

  • Provide guidance/assistance to team members where needed to help ensure issues are resolved by assigned due date. Escalate concerns with ability to meet due dates to PM.


  • Responsible for developing file requirements documentation.

  • Work with vendor file manager, electronic file manager, and standard health carrier layouts

  • Work with carriers and vendors to ensure HIPPA compliant data transmissions

  • Communicates effectively with internal clients and project teams.

  • Attends team or internal client meetings as appropriate to present project specifications or report project status.

  • Work closely with client team to ensure project requirements/requests for changes are understood and within standards


  • Assists project manager or other lead consultant in determining and monitoring overall project direction, scope, work plans, and budgets.

  • Assists in determining requirements for estimating new project budgets.

The Requirements

  • Bachelor’s degree in Computer Science, Engineering, Management Information Systems or related area

  • Experience or training in: RDBMS, SQL, EDI/interface files, Web-based applications and tools is preferred

  • Experience with test plan creation, testing procedures and test plan execution is preferred

  • Experience in the Financials, Human Resources or Benefits domain areas is preferred, but not required

  • Strong verbal and written communication skills in English

  • Experience working with the US is preferred

  • Ability to work on “virtual” teams with members from different geographic areas

  • Ability to multi-task, and be mindful of deadlines

  • Self-motivated and ability to remain focused on assigned projects

  • Committed to quality and continuous improvement

  • Ability to lead/manage a project is preferred.

  • Willing to work in night-shift

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Taguig, Manila, PH

  • Date Posted:April 13, 2018