Willis Towers Watson Analyst – Central Services in Taguig, Philippines

Analyst – Central Services

Date Posted: June 6, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


You will participate in the day-to-day functional operation of the business. The main responsibilities for this role will be global invoice distribution via email, monitoring a shared mailbox and client outreach regarding invoices. You will also fulfill requests related to project set-up, contract administration, billing, accounts receivable, project data administration, and other requests on an ad-hoc basis.

The Role

Key responsibilities include:

  • Serve as a member of the Central Services team executing both pre-assigned and ad hoc tasks.

  • Utilize the request tracking system (JIRA), SharePoint, and other systems to fulfil requests submitted to Central Services within predetermined service levels.

  • Perform a variety of tasks such as data collection, data input, reporting, and quality review/auditing.

  • Provide coverage for other Central Services resources during absences or to handle overflow

  • Document and maintain Central Services processes as required.


  • Strong attention to detail to ensure accuracy of all deliverables

  • Ensure that process documents produced by Central Services are clear, concise, and easy to use

  • Build relationships internally and collaborate effectively on cross-functional, virtual teams with members at all levels from different geographic areas

  • Contribute to the development of new approaches and quality standards related to Central Services Policies and Processes

  • Promote a positive workplace environment

The Requirements

  • 3 – 5 years of experience in an operations or administrative support role

  • Experience supporting billing, collections or other financial functions

  • Demonstrated proficiency in the use of Microsoft Word and Excel

  • Experience working with SharePoint would be beneficial

  • Capable of adapting to shifting priorities, multiple competing demands, ambiguity, and frequent change

  • Display a willingness to learn new technologies and adapt to new business requirements

  • Ability to learn and apply new information, skills, and processes quickly and build upon existing knowledge and skills

  • Must be able to function autonomously and as part of a virtual team

  • Experience documenting and implementing new processes

  • Ability to communicate effectively

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights. at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Taguig, Manila, PH

  • Date Posted:June 6, 2018