Willis Towers Watson Analyst, Benefits Data Source (Night Shift) in Taguig, Philippines

Analyst, Benefits Data Source (Night Shift)

Date Posted: April 24, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


Benefits Data Source (BDS) is a multi-LOB initiative which is supported by a central dedicated team housed in Research and Innovation Center (RIC) that supports the benchmarking of employee benefits and perquisites globally. It is designed for both local clients and the headquarters of multinational companies. It serves as a cornerstone of our advice to clients on plan design and governance.

As an Analyst within BDS, you will contribute as part of a team involved in a number of activities to support our international benefits offerings including:

  • Managing our global benefits survey database activities and production of reports used for project and research based work

  • Managing the global coordination of benefits for our international clients

  • Coordinating the placement of benefits for our clients in key international markets

The Role

The ideal candidate will be detail-oriented and have excellent data manipulation skills. Candidates will likely have a primary focus on one of the three areas above but will have exposure to and opportunities to work across all three.

You will have the opportunity to:

  • Develop technical knowledge of benefits plans around the world

  • Develop data, process and project management skills

Key Activities

Data management activities

· Process client submissions and prepopulation requests through checking of completeness and accuracy of data in the online survey platform, preparing and sending validation queries, interpreting plan documents and client answers, and coordinating with stakeholders (e.g., client, GSS, H&B, GBM) via email or phone calls.

· Prepare and review English/local language BDP prevalence reports, custom reports, and side-by-side reports based on approved reporting guidelines on an accurate and timely manner. Coordinate with stakeholders (e.g., Benefits Champion, GDS Account Managers, and BDS Central) as needed.

· Adhere to all approved process documents/SOPs, workflows, templates, and training materials implemented by BDS Central and/or management. Contribute ideas and/or recommendations for process improvements and tool enhancements.

· Manage and maintain the quality of BDP confirmit questionnaires through reviewing the content and making sure the survey is aligned with the current country benefits provisions, logging questionnaire changes on a timely manner, and coordinating with Benefits Champions on necessary updates. Incorporate approved questionnaire changes in the current year’s BDP word/pdf files.

· Manage and maintain the content of BDS Knowledge Base through updating the country statutory, mandatory, and prevalent provisions, validation rules, and reporting guidelines.

· Update validation and reporting configuration in PRT based on questionnaire changes and updates, validation rules, and reporting guidelines.

· Manage tasks in relation to SME role/s given based on the implemented task matrix.

· Manage and update monitoring tools and trackers in TCT, Case Management, and DS tools.

· Manage and monitor emails, both personal and BDS Support mailbox, and respond to stakeholders.

· Coordinate with BenVal analysts on client projects and requests.

· Coordinate and collaborate with the team on a daily basis to ensure quality and timeliness of work though sharing of ideas and best practices.

Benefits valuation management activities

· Support global benefits coordination processes to ensure quality and timeliness of work through sharing of ideas and best practices

· Maintain and update BenVal workbooks following processes directed by the central team.

· For identified BenVal countries, build annual quantitative database on benefit values; quantify each company’s values once data has been gathered.

· Routinely coordinate with DM analysts and share knowledge and unique incidents in the course of quantification BenVal work that may be useful in the data processing process.

· Contribute to the BDS Knowledge Base for BenVal related countries; update knowledge base for any additional information or insight to the region/team’s assigned countries.

· Coordinate with other BenVal analysts to ensure process and quality alignments of BenVal work across regions/teams.

· Execute on BenVal projects; manage internal timelines within the BDS team for project deliverables; May need to get involved in DM activities; Review VQs prepared by DM analysts to align them with data needed for BenVal projects.

· Coordinate, as directed, with consultants, project owners involved in BenVal projects.

· Manage and update monitoring tools and trackers in TCT, Case Management, and DS tools.

· Manage and monitor emails, both personal and BDS Support mailbox, and respond to stakeholders.

Performance Objectives: These relate to the Willis Towers Watson scorecard and objectives for the role

Operational Excellence and Innovation

  • Observe and check thru audits Professional Excellence, ISO9001 and ISO27001 standards and address non-compliance findings real time

  • Execute process improvement plans such as stakeholder tools (SME).

  • Ensure up-to-date knowledge in BDS tools and processes.

  • Meet individual internal audit rating


  • Build relationships internally and collaborate effectively on teams both in the office and virtually across regions

  • Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices


  • Work with Team Leader to ensure that each project is completed on time and meets quality standards

  • Deliver quality results to achieve client satisfaction through prompt communication, availability to assist, and pro-activeness.

  • BDS report deliverables are submitted accurately and on a timely manner.

Financials/Key Performance Indicators (KPIs)

  • Meet individual and team productivity (utilization) targets to ensure that each associate is well utilized.

  • Achieved client delivery and assigned project related utilization.

  • Timely and accurate submission of Oracle worksheet (weekly, monthly).

The Requirements

  • Bachelor’s degreerequired, preferably in a program with heavy emphasis on mathematics orbusiness

  • Advancedproficiencyin Microsoft Office (Word, Excel and PowerPoint)

  • Experience with data validation andmanipulation in data management tools (intermediate Excel skills arepreferred).

  • Ability to review and check employeebenefits data for completeness and accuracy

  • Strong written and verbal communicationskills; ability to ask the right questions and seek help where appropriate

  • Strong client service orientation

  • Working within tight deadlines; balancingtime across multiple, simultaneous projects that may involve differentprocedures and project team members

  • Collaboration with a global team, includetaking accountability for quality and on-time delivery of own work andinvolving other team members when appropriate

  • Structured problem solving and analyticalthinking

  • Continuous improvement mind-set –increasing task efficiency and effectiveness with each product or servicerepetition

  • Previous benefits or insurance experiencea plus

  • Proficiency in English required

  • Willing to work in a Night Shift schedule


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Taguig, Manila, PH

  • Date Posted:April 24, 2018