Willis Towers Watson Client Implementation Manager in South Jordan, Utah

Client Implementation Manager

Date Posted: June 21, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


Position Scope:

Willis Towers Watson is seeking a seasoned professional with experience within the medical insurance or benefits administration industry. The ideal candidate will have experience in a project or account management role with direct experience working with clients.

The Implementation Manager provides an exceptional experience for our clients (and their retirees) as they implement our Individual Exchange product solution. At the end of the day you will ensure that each client is ready to recommend Willis Towers Watson to new prospects. This role will require a business-oriented leader who recognizes changing market dynamics and can effectively partner across multiple areas of the Company.


• Depending on the opportunity, either work independently or in tandem with an Account Manager to project-manage new client implementations, including gathering requirements, creating and managing a project plan, and coordinating in-house resources to deliver on that plan.

• Serve as a subject matter expert to clients in HRA administration, eligibility data, operations and communications in order to successfully complete new client conversions.

• Create and update all project documentation & obtain client signature when finalized.

• Serve as liaison with the data team to ensure eligibility specifications align with program design.

• Coordinate with multiple internal teams to assure overall readiness prior to program launch and all client requirements are configured.

• Implement multiple concurrent implementations while keeping all internal teams well informed of both project and client changes.

• Liaise between clients and Operations for specific participant escalations.

• Provide weekly status reports to client regarding project plan status.

• Facilitate regular status meetings with internal teams and clients.

Required Background:

• Bachelor’s degree highly preferred

• At least 5 years prior program, project, or account management experience within the healthcare or benefits administration industry.

• Work history should include experience that has provided you knowledge of medical insurance and/or Medicare insurance products. Prior knowledge of Medicare will be a huge bonus in this role.

• Proven track record of successfully delivering on multiple projects simultaneously, building appropriate process and tools, delivering results, and familiarity with standard project management concepts, practices and procedures.

• Ability to work autonomously and with little oversight in a self-paced approach to ensure workload is completed efficiently within departmental standards.

• Demonstrated ability to adapt your strategy/approach quickly to changing requirements and new information.

• Ability to present him/herself with professionalism and courtesy (even in stressful situations) through face-to-face interactions and through oral and written communications, including client meetings, conference calls, telephone, and email.

• Demonstrated ability to see the “big picture” of a solution, asking the right questions, and being flexible and accommodating as possible while at the same time respecting and adhering to established processes.

• Experience presenting to and interacting with C-level executives of large organizations is preferred.

• Ability to lead others, make decisions and coordinate the work of others.

• Demonstrated ability to minimize exposure and risks within a implementations or project environment.

• Excellent interpersonal skills; ability to relate well to others and understand their concerns.

• Extremely detail oriented, well organized and strong problem solving skills.

• Experience working with data, and being able to identify trends and inconsistencies.

• Strong working knowledge of Windows, Word, PowerPoint, and Excel.

The Company:

Willis Towers Watson has created and operates the country’s largest Medicare Exchange which assists retirees in their assessment and selection of individual health insurance.

As companies and their employees and retirees continue to be burdened by increasing health care expenses, employers seek new and innovative approaches that control costs, enable individual employee choice and reduce current administrative complexities. The Company’s unique platform and services enable corporations to move employees and retirees from a group benefits platform to an individualized, defined-contribution program. This shift enables corporations to control costs, comply with accounting requirements, and reduce current group administration burdens. In the process, by working with Willis Towers Watson, retirees are able to take control of the health benefits and tailor benefits to their exact needs.

Willis Towers Watson has built technology and a call center with highly-trained and licensed Benefits Advisors who assist retirees choose from among the insurance companies and products that have been arranged for them by Willis Towers Watson.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights. at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:South Jordan, UT, USTempe, AZTampa, FLRichardson, TX

  • Date Posted:June 21, 2018