Willis Towers Watson Process Associate, Claims in Siliguri, India

Process Associate, Claims

Date Posted: June 11, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business

Willis Towers Watson’s Consumer Directed Accounts (Acclaris) enables our clients to transform the way they offer and administer consumer-driven health (CDH) and reimbursement accounts, maximizing their revenue and profit opportunity. Our integrated end-to-end operations, consumer focus and true private label approach helps our clients increase revenue and lower costs, while delivering market-leading CDH products and services under their own brand. Consumer Directed Accounts (Acclaris) currently powers and serves many industry leaders (Financial Institutions, HROs, TPAs and Health Plans) in the CDH and reimbursement account space.

The Role

Overview of the role:

BA Claim Processing Team is seeking Process Associates to adjudicate and process FSA (Flexible Spending Account) and HRA (Health Reimbursement Arrangement) claims with the desiered accuracy and efficiency. This position will report to the Claim Processing Supervisor.

The Requirements

Process claims with high standard of quality and efficiency.

  • Enter and process participant reimbursement requests daily in the claims processing system.

  • Review participants’ submitted material and determine if it meets applicable guidelines for appropriate reimbursement.

  • Participate in special projects and other duties as assigned.

  • Work as a team member to achieve service levels for daily claims entry.

  • Track and document daily work tasks/ issues and communicate them with the rest of the team.

  • Prepare documentation as and when required

Required Skills

  • Strong data entry and computer navigation skills.

  • Typing speed of at least 20 words per minute.

  • Capacity to rapidly learn new software and processes.

  • Proficiency in Microsoft Office products.

  • Good oral and written communications skills.

  • Able to work independently.

  • Good Analytical Skill

  • Excellent Observational Skill

  • Good Interpersonal Skill

  • Ability to comprehend and apply rules-based decision making.

  • Must be a fast learner, highly motivated, adaptable, flexible, self-sufficient and able to produce quality results in an evolving, fast paced environment.


  • Prior experience processing Flexible Spending Account (FSA) reimbursement claims.

  • Women applicants will be given preference.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Employee Type:Regular Full-Time

  • Location:Siliguri, West Bengal, IN

  • Experience:1 year

  • Date Posted:June 11, 2018