Willis Towers Watson Key Accounts Manager – H&B in Riyadh, Saudi Arabia

Key Accounts Manager – H&B

Date Posted: May 21, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business

  • Developing long-term relationships with your portfolio of assigned customers and ensure full retention of the accounts

  • Liaising between customers, insurers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs

  • To be in charge of the full clients and underwriter negotiations, marketing and placement of new business and renewal.

  • Education to client and Operations team for technical and operational coverage by each policy

  • Establishing and cultivating relationships with carriers, implement Carrier/Broker agreements based on SLA’s and KPI’s – across the relationship activities

  • Developing and implementing annual servicing plan for all assigned clients in accordance to the segment

  • Representing H&B in new business pitches for presenting H&B service proposition and collecting U/W information

  • Ensure that all contentious claims from clients are reviewed and that we are actively seen as fighting for clients

  • Invoicing, Statements Reconciliation and Debts Collection

  • Cross selling

  • Complete adherence to compliance procedures.

The Role

Geographic Scope of Role: Central Region H&B Clients.

Budgetary and risk management responsibilities: Revenue responsibilities: Through client retention, business expansion and cross selling as per targets assigned within department.


  • Has customer service quality and timeliness targets

  • Prepare slips and marketing documents.

  • Understand client’s requirements and provide best solutions.

  • Obtain KYC and compliance approvals

  • Approach markets as per Willis guidelines.

  • Prepare quote comparisons (premium, benefit & network), presentations and submissions to client.

  • Place business with insurer and obtain renewal documents.

  • Deliver renewal cards and documents, confirm CCHI status to clients.

  • Review the policy, renewal documents and submit to the clients.

  • Make sure the billing is in order and submit it documents to Billing team for Willis invoices.

  • Submit Invoices and documents to clients.

  • Visit Clients as per H&B prepositions and sent tracking sheet after each and every meeting.

  • Follow clients for premiums as per the insurer’s schedule.

  • Make sure timely transfer of accounts to operations team for routine activities like Additions, RI claims, Approvals etc.

  • Visit insurers/ hospitals if required to resolve any critical issues.

  • Handle/Resolve client’s complaints and issues.

  • Monitor cards/claims team activities and make sure things are happening as per the time span.

  • Support operations team as and when required.

  • Prepare quarterly claims reports and submit to clients.

  • Prepare and submit paid & pending claims report to line manager Weekly basis.

  • Prepare and submit pending membership/CCHI reports to line manger weekly basis.

  • Prepare presentations as and when required.

  • Escalates issues to Line Manager where necessary

  • Systems Update: ensuring Benefits Net, Will Place and eGlobal are kept timely and accurately updated for all renewals and new business.

  • Any other H&B job assigned by the Line manager.

  • Follow WEM procedures, compliance and Filing.

The Requirements

Communications and Relationships

Internal (100%):

  • Junior Service Associates

  • Operations team

  • Team Managers

External (0%): • Insurers, clients & care providers


  • Bachelor degree

  • Knowledge on Medical and Life Insurance. Financial services experience desirable, but not essential

  • Experience – 5+ years

  • Nationality: Saudi

  • Background: Insurance & Sales experience

  • Gender: Male

  • Individual Contributor


  • Computer literacy and competency with Microsoft Outlook, Word, Excel and PowerPoint


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Employee Type:Regular Full-Time

  • Location:Riyadh, Riyāḍ, SA

  • Experience:N/A

  • Date Posted:May 21, 2018