Willis Towers Watson Seasonal Application Data Processor in Richardson, Texas

Seasonal Application Data Processor

Date Posted: September 7, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


The Role

As an Application Data Processor (ADP) you will have the rewarding opportunity to speak with Medicare eligible retirees across the country to assist them with open enrollment applications. You will spend approximately 95% of your day in phone conversation with retirees exercising patience and knowledge to complete their Medicare insurance applications. This is a seasonal role that typically runs until January of each year.

Key Responsibilities:

  • Use a consultative approach to finalize the applicants application in a very structured process

  • Effectively, and empathetically communicate over the phone

  • Clearly articulate application verbiage to meet legal requirements around the application

  • Work as a team player in a diverse, professional call center environment

  • Adhere to all legal regulations

About You:

You are excited to learn new things, have strong computer skills, and are self-motivated to always improve your skills. You have patience, and the ability to listen and recognize the needs of retirees, even when they are unable to clearly articulate what is wrong. You are able to change your communication style based on the region of the call, the client, and the medical needs of the caller. You handle difficult calls with knowledge, patience, and understanding, and enjoy meeting new people by phone!

Job Requirements:

  • During the first two weeks of employment complete intensive two week training program to become familiar with computer systems, Medicare, enrollment, compliance regulations, call flow, and senior sensitivity

  • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone

  • Ability to learn new proprietary computer systems

  • Experience in a customer service environment preferred

  • Ability to work autonomously in a self-paced, self-motivated team environment

  • Ability to communicate professionally and courteously

  • Ability to read, analyze, and interpret insurance documents, detailed correspondence, procedure manuals, insurance applications, and polices

  • Ability to type 35 wpm

  • High School Diploma or CED required, Some College education a plus

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Richardson, TX, US

  • Date Posted:September 7, 2018