Willis Towers Watson Benefits Engine Configurer in Reigate, United Kingdom

Benefits Engine Configurer

Date Posted: March 19, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


This is a great opportunity to join our Health and Benefits Team as a System Configurer!

As a System Configurer within Willis Towers Watson’s Human Capital & Benefits Consulting Line of Business, you will be making a valuable difference every day to our high-profile clients. In this role you will be responsible for managing clients data to ensure their employee benefits are calculated accurately and by improving the way this work is processed will help to provide the best value to our clients.

If working for a global market leader, with the support to grow and shape your career further, is something that excites you, apply today.”

The Role

As a Configuration Analyst within H&B Non NA, you will be an integral member of the non-NA team, involved in a number of data implementation activities to support our international benefits offerings including the following activities:

  • Gathering requirements for inbound and outbound data feeds, setting data scrubbing parameters, defining calculations related to the appropriate benefits, and building data validations and reporting into our proprietary data cleaning system

  • Coordinating with the implementations team project managers and local brokers on timing, implementations, and requirements gathering for the successful implementation of the Data Modules

The ideal candidate will be detail-oriented and have excellent data skills.

You will have the opportunity to:

  • Enhance your technical knowledge of benefits around the world

  • Interact with Willis Towers Watson consultants around the world

Key Activities

  • Actively participate and engage in the definition of our standard Data Modules being rolled out to the H&B Non NA business within WTW, which includes the following:

Continue to stay up to speed with System Enhancements + newly identified Business Requirements

Identify areas for improvement to evolve our standard H&B Non NA Configurations Team Processes

Ensure our Benefits Access Clients + Country Roll Outs continue to evolve side by side with the above

  • Review and analyse census file structure, scrubbing parameters, eligibility rules, and reporting requirements (vendor reporting + payroll reporting) for implementation of Benefits Access Clients & Country Roll Outs of Benefits Engine

Actively participate in the data collection planning and preparation process

Work directly with brokers on requirements gathering for system configuration

Review work of more junior colleagues for data requirements and system configuration

Ensure appropriate governance and work quality processes are followed on all work carried out

  • Support teams for ongoing usage and maintenance the above

Performance Objectives:


  • Ensure delivery of high quality products and services by meeting or exceeding defined targets

  • Participate in Professional Excellence Review

  • Lead or actively participate in process improvement projects; review current processes and recommend / implement improvements to increase efficiency


  • Build relationships internally and collaborate effectively on teams both in the office and virtually across regions

  • Engage colleagues through effective, transparent communication and creating a sense of community by:

  • Build good relationships with the H&B Non NA Configurations Team and Non NA Implementations Team

  • Maintaining and continuing to build good relationships with WTW Local Country Teams (H&B, GBC, Operations) that our team will be working with on the H&B Non NA Configurations Team

  • Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices


  • Deliver excellence to our clients and protect our core work by the delivery of the Benefits Engine Data Modules in support of Global H&B operations for Benefits Access Clients for the clients you are assigned to as the Doer or Reviewer and Country Roll Outs

  • Work with implementations team to define workflow processes of day-to-day activities related to Benefits Access Clients

  • Work with Regionals Ops & PE to define workflow processes of day-to-day activities related to Country Roll Outs

  • Interface with colleagues from other Willis Towers Watson offices on assignments that reflect the client’s broader business issues

  • Increase efficiency within client teams by identifying ways to improve

The Requirements

  • Solid work experience working in as a systems analyst, data configuration and basic programming skills (Visual Basic), and strong analyst background experience in the benefits industry is preferred

  • Advanced proficiency in Microsoft Excel

  • Proven experience successfully balancing multiple projects, working with tight deadlines and producing quality deliverables on time and within budget often across multiple, simultaneous projects that may involve different procedures and project team members

  • Collaboration with a global team, including taking accountability for quality on-time delivery of work

  • Strong written and verbal communication skills

  • Self-starter attitude and ability to work within ambiguity

  • Flexibility and proven ability to diagnose and resolve issues

  • Strong analytical and creative skills

  • Continuous improvement mind-set – increasing task efficiency and effectiveness with each repetition and making recommendations for process improvement

  • Strong client relationship, interpersonal and team skills

  • Ability to work both independently and on client teams

  • Sense of accountability; owning one’s work and taking pride in it

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com at http://willistowerswatson.com/ .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Reigate, England, GB

  • Date Posted:March 19, 2018