Willis Towers Watson Centralised Print/Scan Assistant in Redhill, United Kingdom

Centralised Print/Scan Assistant

Date Posted: July 13, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


Summary of Role

First point of contact for all Centralised Document Printing related queries. Fulfilment of all daily print jobs. Open, sort and batch incoming post. Electronically scan documents onto members records. Ensure service level agreements and accuracy levels are consistently met for the Print and Scanning Team

The Role

  • First point of contact for all Centralised Printing related queries.

  • Responsibility for the day to day running of the print room.

  • Ensure post that is processed via CDP is sent out in accordance with agreed timescales.

  • Reviewing daily error reports to ensure that all letters have been successfully processed. To deal with any errors as a matter of urgency.

  • Working with various third parties to ensure that any issues (hardware & software) are identified, reported and resolved in a timely manner.

  • Working with the business on the roll out of additional letters/clients.

  • Setting up & testing additional CDP jobs on the fulfilment machine.

  • Undertake regular stock takes of all materials and re-order when necessary

  • Working with admin teams on any ad-hoc bulk CDP jobs.

  • Review, scan and process a high volume of customer’s ID Documentation and incoming post

  • Be fully conversant and proactive with SLAs and ensure they are delivered consistently.

  • Be fully conversant with Print/Scan Team and TAS procedures.

  • Work to set rotas as determined by the Team Supervisor.

  • Pro actively ensure that excellence is consistently maintained.

  • Provide accurate readings for scanning equipment on a daily basis.

  • Be fully conversant with all software and hardware as required

  • Assist in training other associates.

  • Assist in the monitoring and reporting of key performance indicators as requested

  • Assist in the development and continual updating of a departmental procedures manual.

  • Attend and participate fully in an annual review, and action agreed SMART objectives.

  • Assist with any other appropriate duties, as directed by the Team Supervisor.

The Requirements

  • Organisation skills

  • Excellent motivational skills required.

  • Good understanding of standard MS applications.

  • Team player

  • Eye for detail

  • Common sense and methodical working practice

  • Ability to work to agreed timescales

  • Ability to work under pressure

  • Ability to prioritise tasks effectively

  • Print Room/Scan Centre experience would be highly desirable

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Redhill, England, GB

  • Date Posted:July 13, 2018