Willis Towers Watson Assistant Client Manager in Nashville, Tennessee

Assistant Client Manager

Date Posted: August 9, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


The Role

Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, legal compliance and governance strategies. We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services. Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings.

In this role you will be responsible for collaborating with a team of client service professionals to provide effective and efficient delivery of client services pertaining to their health and welfare benefit plans. You will troubleshoot client issues and provide support on a variety of client projects. This is a foundational role where you will gain expertise in the health and welfare benefits field and effective management clients.

Specific responsibilities:

  • Maintain and cultivate strong relationships with colleagues, clients and vendors through strong communication and effective delivery on projects

  • Contribute to the renewal/marketing process through gathering vendor/client information, preparing RFPs, inputting, tracking and analyzing data, etc.

  • Contribute to completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions, certificates, etc.

  • Assist in driving the renewal/marketing process including gathering vendor/client information, preparing and analyzing benchmark data and communicating trend to clients

  • Facilitate new client implementations including accounting/tracking systems set-up, collection of relevant data, etc.

  • Contribute to the client open enrollment process including preparing materials and presentations, checking information, updating internal systems, etc.

The Requirements

  • Associates or Bachelor’s level degree; Insurance degree a plus

  • State Life and Health license required

  • Professional Certification (GBA, PHR) preferred

  • 1-2 years of health and welfare benefit experience ideally including some underwriting or analytical experience

  • Strong knowledge of health and welfare employee benefit plan design preferred

  • Strong client service orientation with ability to resolve client problems

  • Strong ability to manage multiple projects with competing priorities

  • Excellent verbal and written communication skills

  • Team player who takes initiative, is resourceful and is self-motivated to continuous learning and development

  • Computer skills which include proficiency with Microsoft Word, Excel and Power Point, as well as navigation within the Internet

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights. at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Nashville, TN, US

  • Date Posted:August 9, 2018