Willis Towers Watson Director – Change Management and Communication in Montreal, Canada

Director – Change Management and Communication

Date Posted: June 8, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


The Communication and Change Management Practice is a part of the larger Talent line of business at Willis Towers Watson. Our vision is to transform work and the work experience for 100 million employees worldwide by 2020, and our Talent business is achieving that vision by helping organizations put the right people in the right places, doing the right things at the right cost—and supporting them with the knowledge, tools and technology they need to succeed. Through a broad set of services and products, we help clients define and deliver on their human capital strategy. Using a foundation of data, research and analytics, we give clients insights into their employees, industry and workplace practices. We draw on those insights to help shape and implement solutions that yield measurable results.

More specifically, Willis Towers Watson’s Communication and Change Management Practice helps clients create a clear path for their employees in a complex world of ever-changing organizational and HR regulations, initiatives and programs. Our Communication and Change Management professionals bring practical solutions to complex business and people challenges. We combine our deep understanding of employee behavior with a focus on programs and processes that support lasting change and transformation. We combine both business acumen and knowledge of how people learn and behave to help organizations become more effective in achieving their business goals. We help our clients with HR and reward communication, communication and change strategies, leadership support and culture management, employee and organization research, and culture and program assessments

As a Senior Consultant within our Communications and Change Management practice, you will be responsible for developing and executing strategies to support the implementation of large-scale change, as well as educating clients and their employees on business issues relating to a broad range of HR programs including compensation, benefits, talent and other HR-related communication issues. There is a new business development and sales component to this role and you will be expected to sell work so that you and the team will be utilized. You will be involved in leading the development of communication and change management strategies, and the execution of related deliverables.

To be effective in this role, you will need strong business acumen along with confidence to interact with senior executives and lead groups. Comfort navigating ambiguity and uncertainty, organized thinking and communication skills, and a willingness to engage in both strategic design and tactical implementation are also critical to success in this position.

Performance Objectives:


  • Sell, develop and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements

  • Sell and deliver advice, solutions and software that meet the clients’ business needs

  • Ensure that project managers are maintaining team progress against established budget, timeline and quality standards

  • Oversee communication projects in various media, including print and digital, and on a broad array of HR topics including Employee Value Proposition, Agile Consulting, organizational change, rewards and talent management as well as traditional employee-related HR communication including open enrolment, 401(k) education/investment planning, retirement planning, culture and/or leadership change


  • Establish an advisor role with clients and provide consistent, superior relationship management

  • Lead multiple medium projects alone or manage large, complex projects under direction of senior leaders

  • Work with creative resources to translate complex concepts into compelling and engaging communications

  • Deliver superior, consistent oversight for assigned communication and change management projects/clients (projects may vary in terms of media, including print (brochures/pamphlets) and digital (intranet and self-service)

  • Develop statements of work, project plans and budgets involving multiple workflow streams and client teams

  • Demonstrate extensive ability by effectively mentoring other consultants

  • Build relationships internally and collaborate effectively on cross-functional teams


  • Meet annual revenue goals of $1.5 to $2 million

  • Actively participate in and lead new business opportunities with clients and prospects, including cross-selling to existing clients

  • Draft project proposals, finalist presentations, statements of work, project plans and budgets involving multiple workflow streams and client teams

  • Build relationships with internal and external sources to maximize the penetration of key target accounts

  • Deliver profitable revenue to the business through individual billable hours goals

The Requirements

  • 7-10 years HR communication experience. Consulting experience is preferred and ideally from an organization that specializes in HR communications and change management strategy development; experience working for traditional HR consulting firms, benefit brokerage firms or Big 4 firms a plus.

  • Superior ability to influence and collaborate with senior management and work across all levels of an organization

  • Experience writing and editing employee communications; compensation and benefits materials is strongly preferred

  • Ability to manage concurrent communication projects that are multidimensional and encompass multiple businesses (Talent, Health and Benefits, Retirement, Rewards, etc.)

  • Superior verbal and written communication skills, demonstrating creativity as well as technical expertise

  • Strong client relationship, selling, interpersonal and team skills

  • Experience facilitating, coaching and mentoring teams specifically to drive consensus, brainstorm and/or to gather data for a project(s)

  • Solid web communications skills (developing content and functionality requirements for a self-service environment)

  • Experience working with graphic designers to craft the “look and feel” of the communication platform

  • A strong professional presence with polished and well developed oral communication skills

  • General business acumen, with an understanding of how companies are organized, how they operate (business processes), and business drivers

  • Availability to travel on an as needed basis

  • A BS/BA degree in liberal arts is required; an advanced degree in Communication, English or journalism is preferred

The Company Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Equal Opportunity Employer Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Montreal, QC, CA

  • Date Posted:June 8, 2018