Willis Towers Watson Pulse Software Engagement Consultant in London, United Kingdom

Pulse Software Engagement Consultant

Date Posted: March 19, 2018

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JOB DESCRIPTION

Summary Of The Role

  • Develops relationships with Pulse software clients alongside Consultants and CRD’s to secure software license renewals for existing clients

  • Coordinates phases of the renewal and enhancement cycles for Pulse Software clients, from initiating the preparation and delivery of renewal paperwork, through to ensuring that renewal is complete

  • Has in-depth knowledge of the clients, effective knowledge of the products purchased, and extensive domain expertise

  • Identifies upsell opportunities across the LOB and works with sales teams to close new business leads

  • Responds to client questions and requirements related to contracts, pricing and additional features/options

  • Feeds into the product development process to ensure development is focused in areas of most client value

The Role

  • Overall responsibility for managing the Pulse Software relationship with WTW’s EI client base

  • Establishing a trusted advisor relationship that works to ensure client’s overall satisfaction with our products

  • Acting as a liaison between product management and the client with a focus on communicating the roadmap and how the roadmap will influence client activities

  • Developing success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations.

  • Working closely with T&R Consultants to identify new opportunities and facilitate transitions

  • Developing programs focused on enhancing the client’s life in production

  • Monitoring and facilitating the client’s adoption of our solution features and functionality with providing WTW with an understanding of their overall business needs as they relate to our products

  • Leveraging client relationships as needed for prospect references

  • Prioritizing and driving resolution on escalated client issues

The Requirements

  • Broad employee engagement knowledge gained in an in-house or consulting environment

  • Proven Account Management / Strategic Planning experience

  • Ability to engage at senior levels within HR

  • Demonstrable experience in a similar role (Consulting or Account Management) that includes issue resolution and escalation management

  • Experience with employee engagement survey technology

  • Proven ability to collaborate and build strong relationships with clients at senior and operational levels

  • Ability to engage across internal functions (Sales, Product Management, Consulting)

  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

Apply

Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork

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JOB SNAPSHOT

  • Location:London, England, GB

  • Date Posted:March 19, 2018