Willis Towers Watson Claims Advocate in London, United Kingdom

Claims Advocate

Date Posted: March 19, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


A Claims Advocate with at least five years’ experience within the Property & Casualty business. Deliver high quality Claims Service to our single client Bechtel, ensuring that Key Client Outcomes are delivered to pre-defined service standards.

The Role

Conduct Risk: To put the interests of clients and the integrity of the market at the heart of the way you do business

Loss Negotiation & Client Management

  • Personally accountable for Key Client Outcome (KCO) 5, comprising: Claims paid as contract within reasonable time

  • Ensure the prompt resolution of market-related loss issues and queries

  • Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion

  • Ensure that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring

  • Build constructive relationships and lead correspondence with Client and associated underwriters, third parties and service providers, under the guidance of more senior Claims Advocates, and with due reference to the Client Service Proposition initiative

  • Negotiate appropriate claims authorities and claims funds with insurers / reinsurers

  • Immediate notification to insurers / reinsurers on receipt of advice of claim, responding where required

  • Negotiate claims settlements with insurers / reinsurers, based on market knowledge, in order to minimise client loss (leading on contentious claims and with due regard to consequential loss)

  • In the event of high profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate

  • Travel as required (catastrophe losses or claims reviews)

  • Support Sales team in conjunction with Claims Handlers by producing accurate and updated renewal information

  • Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base

  • Provide input on corrective action required to enhance process performance across Claims areas

  • Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements

  • Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the client’s best interests

  • Provide input to and reference the Willis Quality Index, as appropriate and required


  • Provide input to more senior Claims Advocate on BU approach to Client Service Proposition by client stream

  • Support more senior Claims Advocate in respect of appraisals and reviews, as required

  • Oversee the provision of accurate management information, as required

  • Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register

  • Participate in loss prevention and claims seminars, as required.

The Requirements


  • Preferably with relevant professional qualification e.g. (ACII/FCII/CILA)


  • Query Management

  • Compliance Management

  • Organisation and Prioritisations

  • Knowledge/Experience: •Market relationship management

  • London Market Negotiation

  • Technical knowledge

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com at http://willistowerswatson.com/ .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:London, England, GB

  • Date Posted:March 19, 2018