Willis Towers Watson Assistant Client Service Specialist in Knoxville, Tennessee

Assistant Client Service Specialist

Date Posted: May 18, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


Under the direction of management, the Assistant Client Manager assists with placement and service of employee benefits for Willis Clients. This Entry-level position is primarily a support function where the incumbent will gain the foundational skills in employee benefits and insurance to advance in the client service area.

The Role

  • Assist with all aspects of the placement and service of employee benefits for Willis clients

  • Comply with Willis Excellence Management (WEM) program

  • Assist with the implementation of new clients

  • Assist with the maintenance of client files and administrative documentation

  • Document client conversations and meeting notes

  • Assist in providing information and answers client questions relative to administering insurance accounts under supervision

  • Support business development by maintaining team and proposal information such as bios, example presentations, etc.

  • Prepare benchmarking data as requested

  • Implement and maintain various Willis products, including: WillisConnect, Willis OnLine/Search Willis

  • Support the renewal/marketing process including but not limited to the following: Review documents provided by Mumbai to prepare team for internal strategy, Gather vendor information and/or information from clients for marketing purpose, Facilitate early renewal process/Send RFP to carriers, Review of Mumbai prepared spreadsheet to finalize for presenting to client, Assist with the implementation of new plans and contract changes

  • Supports client retention by maintaining a positive image with clients

  • Assists team with preparation of Open Enrollment materials and attending sessions/fairs as needed

  • Coordinate reporting and carrier data for quarterly meetings, Assist team with preparation of presentations

  • Understand the Willis HCP Value Proposition and HCP Products and Services

  • Understand Clients needs and relays needs to client advocate

  • All other duties as requested or assigned

The Requirements

  • State Life and Health license obtained within 6 months of hire

  • Professional designation preferred (e.g., GBA, PHR)

  • Elementary knowledge of (1) insurance products, (2) bid preparation and analysis, (3) claim resolutions

  • Ability to effectively communicate in verbal and written formats

  • Ability to establish priorities and proceed with objectives under limited supervision

  • Ability to handle and resolve client related issues

  • Computer skills which include proficiency with Microsoft Word, Excel and Power Point, as well as navigation within the Internet

  • Demonstrate a commitment to building new skills

  • Sedentary work, requiring exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently

  • Standard Office environment. Some travel may be required.

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity:Know your rights.

Unsolicited Contact:Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Knoxville, TN, US

  • Date Posted:May 18, 2018