Willis Towers Watson Implementation Business Analyst in Ipswich, United Kingdom

Implementation Business Analyst

Date Posted: May 17, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


Affinity is a line of business (LoB) within Corporate Risk & Broking (CRB) that supports clients to develop ancillary revenues through targeted solutions that help reduce costs, create differentiation, and improve customer retention and satisfaction rates. This is a high focus area of the Willis Tower Watson (WTW) business with huge potential and challenging targets.

Currently Affinity is delivered through a variety of platforms and solutions. A key part of the role is developing and rolling out a bespoke, proprietary system, GenASys, which can fully integrate with our clients’ existing systems to provide a simple online solution for sales, claims and complaints. In addition to this, the development of advanced analytics and reporting capabilities will make it easy for our clients to have complete transparency and control their Affinity programmes.

Reporting directly to the Affinity Delivery Lead, this is a role for an experienced, personable, high energy Implementation Analyst, with strong business analysis skills, excellent interpersonal skills and experience working collaboratively with senior stakeholders across geographies – Europe, Asia Pacific and Latin America – in a matrix environment.

Responsible for liaison with regional stakeholders in order to elicit, analyse, communicate and validate requirements for changes to business processes and fit to information system. Required to summarise large amounts of information to understand business problems and identify opportunities in the context of the requirements. Recommend solutions that enable the Affinity LoB to achieve its goals. Work with the regional teams to help them understand and improve the effectiveness of their work. Support the project and programme managers through all phases of the project lifecycle; from conceptual idea through to implementation and benefits realisation.

The Role

Working with the Implementation Manager and regional Project Managers on the design, planning and implementation of related projects. In particular to:

  • identify and evaluate business improvement opportunities

  • hold workshops to asses process fit with system functionality and gather business requirements

  • document requirements and processes to support the proposed business goal / business change opportunity

  • challenge and identify process improvements

  • produce the analysis and scoping of business change and quantification of business benefits

  • understand the business interactions and workflow issues related to the implementation of new IT systems and supporting procedures

  • design, develop, document and implement projects and business improvements

  • develop implementation support materials, guides and document templates

  • support countries in the configuration of software and ensure knowledge transfer takes place

  • provide support and guidance through User Acceptance Testing (UAT), creation of test scripts, analyse and prioritisation of defects

  • help ensure projects are delivered within the agreed time, cost and quality parameters

  • maintain appropriate audit trails and records of projects

  • project manage implementations and workstreams

  • train new users and provide ongoing training to existing users

  • attend System Release Demonstrations and provide support during User Familiarisation and training

  • first contact point for user queries, escalating issues where necessary

To contribute to the:

  • testing and delivery of projects and business improvements prior to implementation

  • analysis and cleansing of migration data

  • management of stakeholders and the stakeholder communication plan

  • management and mitigation of risks and issues during projects

  • support of core systems and configuration and functional changes

  • overall LoB change programme and to the achievement of the overall LoB goals

  • development of the overall change capability within WTW

The Requirements

  • Preferably educated to degree level or relevant professional qualification in the field of business analysis or certificated evidence of business analysis training courses attended (desirable)

  • IT literate and a competent user of Microsoft Office tools especially Word, PowerPoint and Excel

  • Experience of project management tools (e.g. Microsoft Project, Visio) and techniques

  • Excellent communication skills verbal and written

  • Business Analyst preferably as part of business change with experience in facilitating workshops, problem analysis, requirements gathering, business case preparation, test plan creation

  • Lean facilitation skills and knowledge of Lean process improvement tools (or willingness to learn)

  • Experience in problem analysis, requirements gathering, business case preparation, test plan creation, producing training and support materials

  • Understands the organisation and how the different functions act with each other

  • Experience of working with IT departments and supporting the development, testing and maintenance of IT systems in a business role (not IT role)

  • Has an understanding and experience of the full project lifecycle and required documentation

  • Experience of the insurance/financial sector is desirable

  • A broad understanding of operational insurance processes (e.g. new business, renewals, mid-term adjustments is desirable)

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Ipswich, England, GB

  • Date Posted:May 17, 2018