Willis Towers Watson Client Service and Analytics Manager in Ipswich, United Kingdom

Client Service and Analytics Manager

Date Posted: May 2, 2018

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JOB DESCRIPTION

Reporting to the Head of Marine Market Services but also working closely with the MarineMar Programme & Innovation Manager and the Carrier Relations Team

The Role

  • Maintenance of accurate records relating to carrier appetites, including:

  • Collection of appetite information through carrier interviews

  • Recording appetites in Marine Market Services systems

  • Using appetite data to provide analytical insight for both internal consumption and in carrier communications

  • Timely preparation of materials provided to carriers as part of the contractual services, and also ensuring the quality of these deliverables is of the required standard. Including, but not limited to:

  • Data packs to support quarterly / biannual carrier meetings

  • Pipeline reports and status updates

  • Renewal reports

  • Strategic review reports

  • Data Analytics, for example:

  • Interviewing carriers to understand their risk data and combing this with our records to provide market-leading insights

  • Fulfilment of ad hoc data requests in response to carrier enquiries and internal innovation activities

  • Production of operational MI which enables the Head of Marine Market Services to monitor the status of all services

  • Provide support for project activities on innovation initiatives

  • Interacting with the wider Marine team where the Market Services are dependent upon activities within the business e.g. pipeline reviews

  • Participating in meetings / interactions with our customers

Many aspects of these duties will require a hands-on approach, but this will be combined with coordination and oversight of input and effort from associates in Ipswich and Mumbai. The role is Ipswich-based, but the demands of the role will require travel to London and potentially Mumbai.

The Requirements

  • Professional Relationship Management

  • Comfortable in customer-facing situations

  • A focus on delivery

  • Ability to engage with Senior Management

  • Ability to manage and work with onshore and offshore resource

  • Analytical Insight

  • Experience of working on small / medium projects

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

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Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork

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JOB SNAPSHOT

  • Location:Ipswich, England, GB

  • Date Posted:May 2, 2018