Willis Towers Watson Account Handler in Ipswich, United Kingdom

Account Handler

Date Posted: May 4, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


The Role

In this role you will responsible for portfolio of clients working as part of our North European Hull team. Challenging and varied client group requiring ‘hands-on’, strong relationship building to assist clients with all aspects of their insurance programme. Guiding existing clients through mid-term adjustments and renewals, including presentations to the appropriate market. Working closely with Account Executives, for the servicing of both existing business and new business opportunities

Principal Duties/Responsibilities

Client Portfolio Management

  • Develop a strong relationship with clients, understanding their insurance needs and ensuring that these are fulfilled

  • Understand changes in client circumstances to ensure that the cover provided continues to match their needs

  • Where a client’s needs cross over into other specialties will liaise with other Willis divisions to ensure that Willis maintains a consistent approach

  • Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.

  • Understand, apply and where necessary explain the business unit policies and procedures.

  • Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people

  • Provide technical, industry and subject matter expertise where required

  • Draw on expertise within specialist technical teams within the BU and across the Group for clients as required

  • Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients

  • Grow existing portfolio by identifying new from existing opportunities

Retention and Growth

  • Working with the Account Executives to ensure that:

  • Client retention is maintained

  • Cross-sell and up-sell opportunities are fulfilled

  • Encourage new business referrals and recommendations from existing clients

  • Undertake renewal market presentations/negotiations and make appropriate recommendations to clients

  • Actively drive the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients

  • Develop and maintain a pipeline of prospects in conjunction with Account Executives

  • Respond quickly and accurately to day to day client service requirements and new business introductions

  • Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities

Placement Management

  • Work closely and maintain working relationships with the market contacts (and the Broking Team) as required

  • Ensure transparency of agency and other commitments made to carriers and clients

  • Ensure compliant processing of contracts as per FCA and contract certainty requirements

  • Check policies, market presentations and client documentation as appropriate

  • Design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition

  • Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels, facilities and markets for the specific client segment of the business


  • Always operate within the business procedures and requirements

  • Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates

  • Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery level

The Requirements

  • Relevant Marine Hull insurance industry experience

  • Good knowledge and understanding of the insurance market both UK and Internationally

  • Preferably educated to degree level or relevant industry experience

  • A proven track record of delivering superior levels of client service through a large scale, matrixed operational function

  • Strong communication, negotiation and influencing skills

  • Strong skills in problem solving, planning and budgeting

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact : Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Ipswich, England, GB

  • Date Posted:May 4, 2018