Willis Towers Watson Administrative Assistant – Dallas in Dallas, Texas

Administrative Assistant – Dallas

Date Posted: May 24, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and communicating all types of retirement plans.

We approach pension plans as financial subsidiaries that can significantly affect earnings, cash flow and the balance sheet. Our sophisticated tools, research and thinking mean a tailored solution that balances retirement program risks and costs with plan objectives and opportunities.

The Role

This position requires a passion for client/customer satisfaction as well as the desire to continually tackle new challenges. This position often requires the handling of sensitive information with professionalism and integrity. As part of our dynamic environment and team you will feel a strong sense of accomplishment as you develop your technical, interpersonal and administrative skills as well as see your efforts contribute to meeting the needs of our clients. Our supportive, team oriented approach will motivate you to do your best while also helping others.

Responsibilities will include the following:

  • Develop a strong understanding of the Retirement line of business

  • Develop a strong understanding of Pension Administration work flow, timetables and deliverables

  • Work directly with our consultants on a variety of client deliverables

  • Provide advanced level support in the full Microsoft Suite, specifically Word, PowerPoint and Excel

  • Support the development of client documents including presentations, reports, contracts and other written documentation/communication using PowerPoint, Word and Excel

  • Ensure quality control/proofreading/editing

  • Follow and update documentation materials as directed

  • Maintain complete and accurate work papers and audit trails

  • Learn and use Professional Excellence tools and concepts to ensure efficient and quality output/service delivery

  • Moderate filing containing client sensitive information

  • Seek and participate in key learning and development opportunities/maintain steady progress

  • Manage meeting/event coordination and preparation

  • Coordinate scheduling and travel arrangements; expense reporting

  • Participate in team meetings and support the capturing and completion of next steps and action items

  • Support administrative needs of leaders in partnership with other administrative staff

  • Build strong relationships internally and collaborate effectively on cross-functional teams

  • Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels

  • Work in a supportive, team-oriented environment

  • Support the collaborative team environment by partnering with other administrative staff through workflow, partnership and teamwork to support all team needs

  • Perform recurring plan administration services and work assignments for clients’ defined benefit plans under the supervision of senior analysts

  • Assist with project work and other ad hoc client support services as requested

  • Perform with guidance from other team members, routine and recurring plan administration tasks for clients’ defined benefit plans (e.g. benefit calculations, annual data updates, benefit statements)

  • Oversee client project administration (including project set-up and contract administration, file maintenance, etc.)

  • Deliver on projects to meet or exceed client expectations

  • Increase efficiency by identifying ways to improve processes

  • Build strong relationships with clients particularly administrative support; serve our clients in a professional and collaborative manner

  • Enter client meeting and sales activity into Client Information System

The Requirements:

  • Strong organizational skills, with proven experience prioritizing work and coordinating several projects at one time

  • Proven ability to work in a team environment

  • Ability to remain calm under pressure and maintain a professional demeanour

  • Strong focus on detail and accuracy of work

  • Ability to take full ownership of assigned work

  • An innate desire to produce high-quality work and earn respect

  • Exceptional problem solving, critical thinking and customer service skills

  • Flexibility: able to adapt to different people and work assignments; on the job training; resourcefulness

  • A learning orientation

  • Strong interpersonal and project/time management skills

  • Ability to communicate openly and effectively both verbally and in writing

  • Advanced working knowledge of Microsoft Word, PowerPoint and Excel; Microsoft certification a plus

  • Experience providing administrative support to multiple parties simultaneously

  • Bachelor’s degree preferred

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights. at http:// http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Dallas, TX, US

  • Date Posted:May 24, 2018