Willis Towers Watson Facilities Services Specialist (Calgary or Vancouver) in Calgary, Alberta

Facilities Services Specialist (Calgary or Vancouver)

Date Posted: June 14, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


The Company’s Real Estate & Workplace Solutions (RE&WS) function is responsible for providing the environment, processes, equipment and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organization.

Facilities Services (FS) is the operational arm of RE&WS and the FS lead in a defined WTW geographic entity (office location, market or cluster) is responsible for providing an integrated set of effective and efficient support programs and services to local colleagues, with a focus on enabling productivity, managing costs, mitigating risk, promoting our values, and supporting our brand.

Programs and services include but are not limited to work environment, maintenance, reception, on-site meeting support including food service, print, post and purchasing, facilities and office equipment administration, safety and security, business continuity, records management, and other corporate function support (as required). FS is also responsible for the day-to-day administration and execution of certain corporate policies and programs in partnership with business and corporate function leadership.

The Role

The major accountabilities of the FS Specialist role are currently as follows, but these may change in conjunction with the ongoing evolution of WTW FS operating model.

  • Develop annual budget for local office operations and regularly monitor financial reports in order to control office operating costs in a prudent manner, i.e. without having adverse impact on the business.

  • Periodically approve non-trade supplier invoices in accordance with firm’s Approval Matrix and provide troubleshooting guidance to invoice coders when necessary

  • Supervise, mentor, and manage office support staff in market area office(s); conduct team’s goal setting, performance management, and professional development;

  • Work collaboratively with office leadership and corporate function colleagues to build trusted relationships, identify local business requirements, provide operational expertise and guidance, streamline processes, mitigate risk, develop support solutions that ensure the beneficial and cost effective use of local, regional or global resources, and ensure local compliance with company policies and standards (e.g. security, compliance, branding, record management et al)

  • Actively partner with Corporate Real Estate team and local business leadership on successful completion of real estate projects for office(s) in the jurisdiction and share related learnings with others

  • Manage relationships with select external partners and stakeholders, as deemed necessary by business and/or other appropriate corporate functions, with agreement of REWS leadership

  • Work with the Facilities Services Region lead to tailor and implement service metrics consistent with global or regional standards; share standards and metrics with local business leaders as required

  • Champion initiatives that improve the firm’s profitability and service levels, manage/support related change management activities to reduce business disruption, and ensure FS involvement contributes to successful achievement of intended objectives

  • Be fully knowledgeable of Willis Towers Watson policies and procedures and help ensure compliance plus expected behaviors and practices by colleagues in the office through communication, education and local office protocols

  • Maintain knowledge and awareness of regulatory issues and obligations related to facility operations requirements for the assigned geographies.

  • Use WTW values (client focus, teamwork, integrity, respect and excellence), related behaviours and our commitment to inclusion and diversity to underpin this role and guide overall performance objectives.

The Requirements

General competencies and skills required are Business Acumen, Customer Service, Change Management, Results Focus, Collaboration, Relationship Management, Communication, Talent Development and Problem Solving/Resolution, but more specific details are as follows:

  • Experience with hands-on operations management of business support functions within a client-focused professional services environment

  • Proven ability as a people manager with skills to coach, train and motivate associates at various levels, especially during unexpected situations that require immediate attention.

  • Customer service orientation with a strong desire to deliver value-added support to external and internal clients

  • Ability to create an environment of sound decision-making, ownership and accountability at all levels by communicating a clear stance on key issues

  • Success in the development and implementation of office processes, procedures and guidelines that drive efficiency and service excellence

  • Effective influencing skills, underpinned by strong written and verbal communication skills, are used to facilitate the understanding of a full range of views and develop support for business initiatives, and to assist key stakeholders in reaching satisfactory resolutions

  • Recognized as a positive change agent in response to changing business dynamics and support requirements

  • Proven strength in building positive working relationships with various constituents, especially local, Regional and Geography colleagues, with a focus on business productivity

  • Demonstrated analytical, organizational, project management, problem-solving and decision-making skills used to respond to the needs of diverse stakeholders

  • May occasionally require additional commitment outside of normal business hours, sometimes without much notice provided

  • In addition to requirement for occasional travel within role’s jurisdiction, some travel may also be required for WTW meetings related to broader geography and/or corporate project activities

  • Proficiency in the use of technology (e.g. MS Office, MS SharePoint, Oracle and Skype)

  • College/University degree preferred, but High School diploma, certificate or official equivalent is minimum education requirement

The Company Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact : Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Calgary, AB, CAVancouver, BC

  • Date Posted:June 14, 2018