Willis Towers Watson Client Management Placement/Broking Analyst Technical Support Senior Specialist in Calgary, Alberta

Client Management Placement/Broking Analyst Technical Support Senior Specialist

Date Posted: June 12, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


In this role you will be responsible for providing technical support to the Canadian Aerospace Business Unit (BU) with significant locations in Calgary, Toronto, Vancouver and Montreal.

The Role

Essential Duties and Responsibilities:

  • Assist with all aspects of the placement and service for Willis Towers Watson Clients

  • Assist with client relationships on assigned accounts.

  • Assist with risk management analysis utilizing new business, renewal and claim reviews

  • Update and enhance policy contracts

  • Assist with all phases of new business, renewal and remarket processing including preparation of applications, negotiation with underwriters, obtaining quotes and creating proposals

  • Consistently prepares and submits policy change requests to carriers

  • Monitors status of change requests and reviews policy documents for accuracy

  • assist with identifying and process coverage enhancement and cross- sales opportunities

  • Assist with resolving client, carrier and/or vendor accounting issues, including; coverage questions, collections, discrepancies, fee arrangements, billing controversies

  • Ensure compliance with all Willis Towers Watson and regulatory procedures such as WEM (Willis Towers Watson Excellence Model)

  • Produce and regularly update bespoke policy wordings and endorsements

  • Contribute to the growth of the practice, office and firm

  • Support all of the Company’s values and main objectives that may change from time to time

  • Ability to provide prompt and clear customer service in a high-volume, client-focused environment via both e-mail and telephone.

The Requirements

Knowledge, Skills and Experience:

  • Post-Secondary education

  • Preferably has at least 2 years of experience in aviation insurance

  • Ability to work with various software products necessary to perform job satisfactorily including Proficiency with Word, Excel, PowerPoint and Outlook

  • Must be able to maintain confidentiality of material at all times

  • Knowledge of business.

  • Excellent Communication Skills with the ability to mix with a wide range of personalities

  • Ability to read, understand, and process tasks by written and oral instructions

  • Independently carry out assignments

  • Ability to work well with others and provide assistance cooperatively and courteously

Working Conditions:

  • Normal working conditions of an office environment

  • Flexible hours to suit the International nature of the business including weekends (infrequent).

  • Potential short term secondment to other office locations for short term assignments

  • Business casual attire

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com .

Willis Towers Watson is an equal opportunity employer

Equal Opportunity Employer: Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Calgary, AB, CA

  • Date Posted:June 12, 2018