Willis Towers Watson Project Manager – Carrier Operations in Buffalo, New York

Project Manager – Carrier Operations

Date Posted: May 4, 2018


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


The Role

As a Project Manager working with the Carrier Operations team, you will play a key role for our business by serving as the link between external carriers and vendors and our internal operations teams. You will contribute to the implementation of new carriers, vendors, products, and services, ensuring all standard product requests are supportable, documented, and operationally sound. You will also consult with carriers and vendors concerning system, plan administration, and testing best practices and provide ongoing relationship management.

Associate will ideally be located in Buffalo, NY.

  • Organize and lead meetings with stakeholders to: establish project parameters and ensure complete understanding, review plan and system vetting results and suggestions, provide ongoing updates as project moves forward, and resolve any issues that may arise.

  • Responsible for developing requirements documentation and working closely with carrier partners to complete documentation for each new product offering (including plan design, system requirements, and operational alignment).

  • Act as subject matter expert on system compatibility, working with carriers and vendors to pursue alternatives where necessary.

  • Manage assigned carrier relationships across all system and operational needs on an ongoing basis after completing initial setup.

  • Represent internal operations perspective and priorities to carriers and vendors.

  • Oversee and support system configuration based on client requirements.

  • Coordinate testing and change requests to ensure completeness and accuracy. Work closely with internal teams to ensure project requirements/requests for changes are understood and within standards.

  • Provide guidance to carrier and broker partners and other team members regarding best/standard practices in system design and operational processes.

  • Act as point of escalation for other operations teams to resolve carrier issues at the relationship level, including changing and improving internal and carrier processes as needed.

  • Provide guidance/assistance to team members where needed to help ensure issues are resolved by assigned due date. Escalate concerns with ability to meet due dates to stakeholders.

  • Lead client requirements meetings as needed. Maintain and update all requirements documents, ensuring adherence to standards.

  • Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality.

  • Assist with analysis of calc or data issues that impact carriers and clients.

The Requirements

  • Desire to learn, accept new challenges, and have fun!

  • 2-5 years’ experience as a Business Analyst

  • Understanding of the fundamentals of health and welfare and broader benefit plan design preferred

  • Ability to quickly become an expert on our propriety platform and consult on capabilities

  • Strong analytical, integrative and problem solving skills

  • Strong interpersonal skills and client service orientation

  • Excellent verbal and written communication skills; high attention to detail; ability to clearly and confidently explain new concepts to audiences

  • Ability to work both independently and on client teams, including virtual work teams with members in different geographic regions

  • Strong organizational abilities and flexibility to work in a performance driven environment managing multiple project priorities

  • Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement

  • Ability to travel and work extended hours as needed

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.


Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork


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  • Location:Buffalo, NY, US

  • Date Posted:May 4, 2018