Willis Towers Watson Senior Client Services Specialist in Birmingham, Alabama

Senior Client Services Specialist

Date Posted: May 23, 2018

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JOB DESCRIPTION

The Business

Specific business of department is that Group Services is essentially a sales and service for certain stop loss carriers. Roles that a stop loss carrier would normally provide themselves are fulfilled by Group Services.

The Role

In this role you will serve as the primary day to day manager of the stop loss administration process. Falls into basically 3 areas, claims, marketing and accounting. With the overall responsibility to handle upkeep of data. Liaison between customers (in this case brokers/staff) and carriers.

Specific responsibilities:

  • Claims: Obtain and review monthly claims information. As indicated, file for reimbursement with carriers, facilitate follow up questions, communication and payment.

  • Marketing: Handle new business RFPs from brokers, vet RFPs, send to carriers when appropriate, facilitate follow up and communicate carrier response to customers. Also handle renewal RFPs, compiling needed info and sending to carrier(s)

  • Accounting: working on WTW accounting system to set up disbursements by WTW of funds where directed.

The Requirements

  • State Life and Health license required

  • 5+ years of health and welfare account management experience including some underwriting or analytical experience

  • Strong technical knowledge of health and welfare employee benefit plan design, insurance products, current trends and regulatory environment

  • Experience managing large clients (multi-plan/state; complex plans; etc.)

  • Strong client service orientation with ability to proactively understand broker and carrier.

  • Proven experience managing multiple projects simultaneously and producing quality deliverables on time and within budget

  • Excellent verbal and written communication skills

  • Team player who takes initiative, is resourceful and is self-motivated to continuous learning and development

  • Computer skills which include proficiency with Microsoft Word and Excel, as well as navigation within the Internet

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights. at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers

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Not ready to Apply? at https://willistowerswatson.avature.net/WTWTalentNetwork

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JOB SNAPSHOT

  • Location:Birmingham, AL, US

  • Date Posted:May 23, 2018